FAQ

FAQ

WHEN WILL I GET MY ORDER?
Orders usually ship out within 3-5 business days. If it's handmade product it will made 2 more business days.During the busy holiday season it may take longer to process your order. 2nd Day and 3rd Day orders placed on Fridays, Saturdays and Sundays will be processed the following business day. Flat rate shipping takes 5-10 days via ground.

WHY IS MY CARD DECLINING?
If your card is declining your billing address may not match, or you may have insufficient funds. Sometimes when your card declines, there will be a pending charge on your account but you will not be charged.

WHEN DO I GET CHARGED FOR MY ORDER?
When you place your order, we authorize the amount on your card. You will not get charged until the order ships. If you paid with PayPal however, you will be charged immediately.

I'M IN LOVE WITH SOMETHING, BUT I DON'T SEE IT! WILL IT COME IN STOCK?
Unfortunately, we don't know ahead of time if/when items will be in stock online or in store, but we do add new items almost daily!

NOT SURE HOW SOMETHING WILL FIT, FEEL, OR LOOK?
Chat with us! We are happy to give more information on our jewelry or style advice.

WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?
Please contact us within 7 days of receiving your order and let us know what the problem is. If there is a damaged item, please email us a picture of the damage.

HOW DO I MAKE A RETURN?
Please make sure your items are eligible for return, you can refer to our full return policy posted online.You are responsible for the return shipping.